About Plusnet Business

We've been successfully delivering high-quality, well-supported business and residential connectivity products for over 10 years.

All Plusnet products are designed to offer great value, while remaining sustainable in the long term. This makes sure we won't let you down on the price or quality of our services.

What makes us different

Over 10 years experience:

We first started providing Internet access way back in 1997. Since then the Internet has changed almost beyond recognition and we've grown to provide broadband to more than 300,000 customers.

Industry leaders:

For over 5 years we've led the industry in broadband network management. We were the first provider to:

• Recognise the need to manage traffic in order to protect interactive experiences such as; browsing, VPN and VoIP, from bandwidth intensive applications.
• Subsequently led the industry with our intelligent traffic management systems.
• Develop the UK's most sophisticated broadband network infrastructure - partnering with Ellacoya (now Arbor networks) - to deliver sustainable broadband products and the optimum customer experience. Find out more about how we manage our network.

BT owned:

Many smaller independent providers have disappeared in recent years, due to the broadband market becoming increasingly competitive. In contrast Plusnet has gone from strength-to-strength. During January 2007 we were bought by BT. We still run as an independent subsidiary from our offices in Sheffield, only now with the financial backing and power of BT.

Transparent approach:

We take pride in being different to other broadband suppliers. We offer clearly defined usage allowances, provide the latest service issues and Support Centre call statistics online, plus we talk to our customers on our Community Site. They can also join in the discussions on blogs and forums.

Award winning:

We've won many industry awards for our services and support, plus during 2008 we were also awarded a 'First Class' one-star rating in the annual 'Best Companies to Work For' survey.

Broadband experts:

Over the years we've concentrated solely on broadband as our core proposition. Our network implementation, intelligent traffic management systems and highly skilled support centres mean we're the perfect choice for your business's communications and technology strategy.

Business focused:

We have a wealth of experience delivering services to over 25,000 direct business customers, ranging from teleworkers to large SMBs. We also provide wholesale services to major UK and International brands such as the John Lewis Partnership (Greenbee & Waitrose) and BT Global Services, to name but a few.