Plusnet Price Guide - April 2010
General Introduction
This price guide is designed so you can quickly and easily find out about all our service pricing.
1. All prices and payments quoted in this price guide include VAT (based on the current standard Government rate).
2. Payment will be by Direct Debit or other agreed payment method.
Plusnet Family Price Guide
3. The following rentals in Table 1 will apply for customers who ordered Plusnet Broadband on or after 15th April 2010 and who have not had a Plusnet Broadband service immediately before that date.
4. The rental pricing for these services is subject to availability in your area. If your home cannot be connected to the broadband service supplied with this package, you may still be able to get an alternative broadband service from Plusnet at an additional charge as detailed in Table 2.
Note: The pricing in Table 2 also applies for Force 9 and Free-Online products of the same name i.e. (Value).
Table 1
| Rental (a month) for first 3 months | Rental (a month) thereafter | |
| Plusnet Value* | £6.49 | £6.49 |
| Plusnet Extra | £11.49 | £11.49 |
| Plusnet Pro | £16.49 | £16.49 |
Table 2
| Rental (a month) for first 3 months | Rental (a month) thereafter | |
| Plusnet Value* | £6.49 | £12.99 |
| Plusnet Extra | £11.49 | £17.99 |
| Plusnet Pro | £16.49 | £22.99* |
5. Please note that we continue to support the following services which are no longer available for sale. The current pricing for these not for sale products can be seen in the following tables (Table 3 & Table 4).
- Table 3 - Unique services from Plusnet, Force 9 and Free-Online.
- Table 4 – Services previously sold from the Plusnet family (including Force 9 and Free-Online).
Table 3 - Unique services from Plusnet, Force 9 and Free-Online
| Plusnet Products | Rental (a month) |
| Broadband Home Lite 512k | £14.99 |
| Broadband Home Premier 512k | £21.99 |
| ADSL Home - No Install Fee #1 | £22.99 |
| Broadband Home Lite 1Mb | £23.99 |
| Broadband Home Lite 2Mb | £24.99 |
| Broadband Premier - Up to 2Mb (Annual Contract, Activation and Modem Offer) | £21.99 |
| Broadband Premier - Up to 2 Mb (Annual Contract, No Modem) 20:1 variant | £31.99 |
| Force 9 Products | Rental (a month) |
| Force 9 Broadband Home Lite 2Mb | £32.49 |
| Force 9 Broadband Home Premier 1Mb | £35.49 |
Table 4 - Products available from Plusnet, Force 9 and Free-Online
| Product | Rental (a month) |
| Broadband Pay As You Go | £14.99 |
| Broadband Pay As You Go (15GB Special Offer) | £19.99 |
| Broadband Plus Up to 8Mb | £14.99 |
| Broadband Your Way Option 1 | £9.99 |
| Broadband Your Way Option 2 | £14.99 |
| Broadband Your Way Option 3 | £19.99 |
| Broadband Your Way Option 4 | £29.99 |
| Broadband Your Way Pro | £19.99 |
| Essential | £16.99 |
| ADSL Home Surf | £18.99 |
| ADSL Home Self-Install | £21.99 |
| Broadband Premier Option 1 | £21.99 |
| Broadband Premier Option 2 | £29.99 |
| Broadband Premier Option 3 | £39.99 |
| Broadband EasyStart (Original) | £27.99 |
| Broadband EasyStart | £24.99 |
| HomeWorker Pro - Up to 2Mb | £29.99 |
| HomeWorker Pro - Up to 4Mb | £44.99 |
| HomeWorker Pro - Up to 8Mb | £65.99 |
| Broadband Plus Option 2 | £24.99 |
| Broadband Plus Option 3 | £34.99 |
| Broadband Premier - Up to 2Mb | £27.49 |
| Broadband Premier - Up to 4Mb | £35.49 |
| Broadband Premier - Up to 8Mb | £49.99 |
| Broadband Home Premier 512k | £27.49 |
| Broadband Home Premier 2Mb | £49.99 |
| Product | Rental (a month) for first 3 months | Rental (a month) thereafter |
| Value | £5.99 | £11.99 (£5.99 where available) |
| Premium | £11.99 | £19.99 (£15.99 where available) |
| Pro | £19.99 | £19.99 |
| Unlimited | £12.25 | £20.42 (£16.34 where available) |
Other charges for your Plusnet Broadband services
The following table contains a list of current pricing as referenced from the Plusnet broadband service terms.
Table 5
| Item | Cost |
| Broadband Setup Charge /\ | £25 £40 if you signed up before 15th April 2010 £30 if you signed up before 1st January 2010 |
| Hardware /\ | |
| 4-port wireless router | £40 |
| 1-port wired router | £20 |
| Other charges | |
| House moves | £65 |
| Cessation fee | £30 £25 if you signed up before 15th April 2010 |
| Postage and Packaging | £4.99 |
| Single Static IP | £5 |
The extra usage charge
For the products, Value, Extra, Premium and Pro, if we charge you for the extra usage under the usage guideline, it will be charged at £5 per 5GB (Gigabyte), this will be rounded up to the next 5GBs.
For older no longer for sale products please see your my account section in the Plusnet portal for extra usage charges.
Plusnet Talk Price Guide
1. We charge calls by the day and time they are made, and the time periods described in these Plusnet Talk Services price terms are as follows:- 'Weekend' means any time on Saturday or Sunday
- 'Evening' means before 6am or after 6pm
- 'Daytime' means between 6am and 6pm
Connection charges for Plusnet Talk Services
The following connection charges apply for Plusnet Talk services.
| Charge | Cost |
| New line provide | £49.99 |
| Start a stopped line | Free |
| BT transfer | Free |
| LLU transfer | Free |
| Transfer out | Free |
| House move | Depends on type of move - please contact Customer Support for prices |
| Cable transfer | £49.99 |
| Re-number | £35.85 |
Converting your line and other setup charges
2. Charges for converting hard-wired master sockets and any other conversion charges are £100 call out charge, then £65 an hour (or part hour) there after.
Providing a restricted service
3.We may restrict your service if you do not pay your bill or where unapproved attachments have been made to your line. We will charge you £5.76 to apply/or lift any of these restrictions.
Plusnet Talk Services & Service Features
| Package Name | Talk Evenings & Weekends | Talk Anytime |
| Line Rental | £11.25 per month | £11.25 per month |
| Call Plan Cost | £0.00 | £5.00 per month |
| Top 20 International Calls (including Mobile Calls to US & Canada) | 300 inclusive minutes* | 300 inclusive minutes* |
| Reduced Mobile Calls | No | Yes - 25% off applicable mobile tariffs (excluding setup fee) |
| Inclusive calls to Plusnet Customer Support (no setup fee or call length maximum) | Yes | Yes |
| Included 01/02/03 & 0870/0845 calls | Evenings & Weekends only | Yes |
*Included international minutes are only free during call plan inclusive hours. You must redial after 30 minutes. Top 20 selected destinations are those decided by Plusnet and may be changed without notice. The current list of the top 20 countries can be found in the Plusnet Talk Price List.
Call and bill information
4. A call set-up fee of 9.3 pence applies except to inclusive calls. The duration (length of time) of your calls are rounded up to the next whole minute before we work out the call charge. If your call charges are worked out without including VAT, they will be rounded up to the next penny before VAT is added. The VAT on your bill will also be rounded up to the next whole penny.
Call charges for Plusnet Talk Calling Plans
5. The prices for calls to UK local and national numbers beginning with 01, 02 and 03 depend on your choice of Calling Plan and the time period in which you make the call. Please see the Plusnet Talk Call Charges Table below for these costs.
6. Calls crossing over a time period charge band, will be charged at a pro-rata call rate (see the Plusnet Talk Price List for each call rate) for each time period.
7. The price for calls to mobile phones depends on your Call Package and time of the call. Please see the Plusnet Talk Call Charges Table below for these costs.
Any exceptions for numbers beginning with 0845 or 0870 are set out in the Plusnet Talk Price List. Call charges for 0845 and 0870 calls, not including VAT, are rounded up to the next penny.
Plusnet Talk Call Charges
| Call Setup Fee | Call setup (none inclusive calls only, not fixed-cost) 9.3p |
| Call costs | Daytime | Evenings |
| Local and national calls - not included in a call plan | 5.25ppm | 5.25ppm |
| Plusnet to Plusnet calls | Free | Free |
| 0845 calls | 5.25ppm | 5.25ppm |
| 0870 calls | 5.25ppm | 5.25ppm |
| Mobiles (inc 3 Mobile) | 12.5ppm | 7.5ppm |
| Mobiles (inc 3 Mobile ) on Talk Anytime call plan | 9.3ppm | 5.6ppm |
Operator Assisted Calls:
|
All these rates are specified in the Plusnet Talk Price List. In addition these are charged the Call Setup fee and subject to a 5% admin fee | |
8. Prices to international fixed phones, prices to international mobile phones, information on whether the number you are dialling is a mobile number in the destination country are set out in the Plusnet Talk Price List.
9. All other prices should be on the Plusnet Talk Price List. Due to the nature of the product, prices are added and changed regularly. We will always try to update the Plusnet Talk Price List regularly; however this may be different to or not show a call tariff you have been charged.
Plusnet Talk Price List
For a full list of Talk call rates please see our Plusnet Talk Price List.
Plusnet Talk Calling Features
| Call Features | Monthly Cost | Single Use Cost when not subscribed | Available in Bundle |
| 1471 | Free | No | |
| 1471 Call Return | 10p per use | No | |
| Voicemail (1571) | Free | No | |
| Voicemail Plus (Call Minder) | £3.00 | No | |
| Reminder Call | £2.50 | 30p per use | Yes |
| Call Waiting | £2.50 | Yes | |
| Call Divert | £2.50 | Yes | |
| Ringback | £2.50 | 30p per use | Yes |
| Anonymous Call Reject | £4.00 | No | |
| Caller Display | £0.99 | Yes | |
| Conference Calling | 58.65p per use | No |
| Number of Features | Bundle Price |
| 2 | £3.00 |
| 3 | £4.50 |
| 4 | £6.00 |
| 5 | £7.50 |
Buying calling features depends on whether they are available, and a minimum period does not apply.
Other Homephone Products
In addition to the Plusnet Talk Homephone service, Plusnet continue to support the no longer for sale Plusnet Essential Home Phone service. Please see the previous table for call tariffs.
| Call Setup Fee | 6p |
| Call Costs | Daytime | Evening | Weekend |
| 01, 02, 03 | 4 | 4 | 4 |
| Local non geographic (0845) | 2 | 0.50 | Calls charged at the daytime or evening rate |
| National no geographical (0870) | 6 | 1.50 | Calls charged at the daytime or evening rate |
| Mobiles (in 3 Mobile) | 11.50 | 6.50 | Calls charged at the daytime or evening rate |
To see the Top 20 and international dial tariffs please see the Plusnet Talk Price List.
Plusnet Broadband Phone Price Guide
1. You can find all product pricing and tariff information in the Plusnet Broadband Phone Price Guide.
2. We charge calls by the day and time they are made, and the time periods described in these Plusnet Broadband Phone price terms are as follows.
- 'Weekend' means any time on Saturday or Sunday
- 'Evening' means before 6am or after 6pm on Monday to Friday
- 'Daytime' means any other time period
Monthly service fees
The following monthly rental charges apply:
| Product | Rental (a month) | |
| Plusnet Broadband Phone PAYG | Free of charge, no line rental when you take Plusnet 'Value' or 'Premium', simply pay for all your calls using top-up credit | |
| Plusnet Broadband Phone Evenings & Weekends | 2000 off-peak minutes to 01/02/03 numbers | £2.93 |
| Plusnet Broadband Phone Anytime | 4000 Anytime minutes to 01/02/03 numbers | £4.88 |
| Plusnet Broadband Phone 240 | 240 Anytime minutes to 01/02/03 numbers | Free of charge, no line rental when you take Plusnet Pro |
You can view more about Broadband Phone in more detail in our Broadband Phone Guide.
Plusnet Narrowband Price Guide
The following rentals apply to the Plusnet family narrowband products.
| Force 9 Products | Rental (a month) |
| F9 Bronze | £5.86 |
| F9 Silver Yorkshire Cable | £6.16 |
| F9 Plus | £8.21 |
| F9 Silver | £8.21 |
| Free-Online Products | Rental (a month) |
| Free-Online Plus | £4.99 |
| ALL Other Products | Rental (a month) |
| Anytime Lite | £4.99 |
| Lite | £4.99 |
| Connect Start | £4.99 |
| Connect Lite User (Original) | £8.99 |
| Connect Lite User | £9.99 |
| Pay As You Go (Premier) | £4.99 |
| Anytime Standard | £14.99 |
Connect Standard |
£14.99 |
| Connect Heavy User | £29.99 |
| Anytime Premier | £29.99 |
| Anytime Premier + | £39.99 |
