Award-Winning Broadband - With quality Customer Service

Why choose us?

All broadband isn't the same

There's broadband, then there's Yorkshire broadband.

Good, honest and reliable. The way things are in Yorkshire... and at Plusnet. We think it sets us apart from the rest of the broadband providers out there. But just what is it that makes us different? Take a look below to see.

Award-winning service based in Yorkshire

We reckon it's true what folk say about Yorkshire modesty, but we're proud of our award-winning service. So if you do have bother with your broadband you can rely on us. As winner of the ISPA Awards 2010 'Best Consumer Customer Service ISP' we'll give you dedicated 24/7 help, either online or over the phone.

Self Help

Don't fancy ringing our help desk? No problem - you'll always be in good hands with us. To help you we've made lots of straightforward, no nonsense support pages and tutorials, to browse. So, you might just fix your own problem and become an expert in next to no time.

Always happy to chat

No one likes feeling like a (Yorkshire) pudding. That's why we'll welcome you as a valued member of our community. Natter with us and other customers on our discussion forums or check out the blogs from our very own Web know-it-alls. You'll find out how to get the best from your broadband thanks to their news, hints and tips.

We're fair and square

If you've ever been frustrated because your broadband provider keeps you in the dark, we think you'll be happy with us. We speak up, fairly and clearly to give you the full picture. If we've messed up, we'll tell you about it and explain what we're doing to fix it, rather than try and hide information.

Traffic management

Some broadband providers don't like to talk about traffic management, even though they're using it on their own networks. That's barmy. We'll tell you exactly how we manage our network to make sure you'll always get fast web browsing, gaming and VoIP.

Grand for gaming

Loads of our game-loving customers (and staff) told us they needed a rock-solid online gaming experience. So, we went away, had a think and made Plusnet Pro - just for them. It's a dedicated gaming service that's hard to beat.

Save money for telling your friends about us

We can shout from the rooftops about how good Plusnet is, but who better to spread the word than our own cheery customers? They use it, so they know what it's like. If they're selling it for us, it's only proper that we reward them. Join us and you'll make a saving each month or even make a profit.

We go back a bit

In 1997 Plusnet was born. Over the years we've seen the Internet change into what it is today. And, thanks to a mixture of hard work, listening to our customers and learning from a few mistakes, we think our home-grown broadband offers you a service that's 'just right'. Read about our history.