Broadband

If your broadband seems to be running slowly, the BT Broadband Speed Test will help find the cause.

1. Preparing for a Broadband Speed Test

Before running any tests, make sure you:

• Close all other browser windows
• Shut down any programs that connect to the Internet
• Switch off any other computers that connect to your network
• Install Java, otherwise the Speedtester won't work - download a copy here

2. Running a Speed test

1. In your web browser, go to http://speedtester.bt.com.

   

2. Select Yes as shown below and enter your broadband telephone number in the box underneath. Click the Go button.

   

3. A box will appear to confirm the telephone number you've entered. Make sure it's correct and click OK.

   

4. If you're asked for Additional Validation:

   • User Name: Enter the first part of your broadband username (before the @)
   • Domain Name: Enter the last part of your broadband username (the part after the @)

   If your broadband username was username@plusdsl.net, you'd fill it in like this:

   

   Click Go when you've done this.

5. After a few minutes, you'll see the test results.

3. Reporting speed faults

If the results indicate a problem and you want to report it, we'll need you to run at least three separate tests over the course of a day

At least three speed tests should be completed before reporting a problem, one of these tests should be completed between midnight - 4pm, to determine whether slow speeds are the result of contention or other factors. Make sure you note the results of each test.

What to do:

1. Before reporting a problem, there are a few things you should check, see our Broadband Speed Faults Guide if you haven't already
2. If you still think you've got a speed problem, you should report it using the Broadband Fault Checker

This page last updated 27th November 2009