Broadband

1. Before you begin

This guide will take you through setting up your SpeedTouch router from scratch and applies to both Windows and Apple OS X systems.

Check the label on the bottom of your router and make sure it says ST510v6 in the top left corner (pictured below). If the label on your router says ST516v6, you need to follow the ST516 Connection guide.

Make sure your broadband connection is up and running before you set up your router - we'll email you when it's ready.

Your package contains:

1. Ethernet cable
2. SpeedTouch ST510v6 router
3. Power supply
4. Setup guide
5. Microfilter
6. Broadband cable

2. Connecting Microfilters & Cables

Microfilters

Microfilters look small and unimportant but they’re essential for keeping your phone and Internet services from interfering with each other. Without microfilters you'll see poor speeds and connection drops

• Plug a microfilter into each telephone socket that's used at your property
• If you had to unplug something you can plug it back into the Phone socket of the microfilter
• If you need more filters, you can order them from us or buy them from most electrical or computer stores
• See our Guide To Fitting Microfilters if you need more help with this

Cables

• Plug the grey broadband cable into the microfilter socket marked ADSL
• Plug the other end of the cable into the DSL socket on the back of the router
• If you've received a 2-part power supply (as in the picture above), clip the pins onto the adapter
• Connect the power supply and switch the router on with the power button at the back

The Power light will turn red at first and the Broadband light will flash - wait until they've turned green (and stopped flashing) before continuing.

3. Connecting to your Computer

Follow these steps to get the SpeedTouch router connected to your computer.

1. Plug the yellow Ethernet cable into the Ethernet socket on the back of your router
2. Plug the other end of the Ethernet cable into your computer's Ethernet socket
3. The Ethernet light on the front of the router will now light up - move onto the next section, Connecting to the Internet

4. Connecting to the Internet

Now that your router is installed, you'll need to configure it.

Open your web browser and you'll see the Thomson ST510 Not Configured page.

Enter your Broadband Username and Password:

• Find your Broadband Username under Connection Settings in My Account
• The Password is the one that you use to log in to this website

Click Connect when you've done this. After a few moments you'll be connected to Broadband - that's it!

5. Troubleshooting

Resetting your router

If you have any problems setting up your SpeedTouch router, you can reset it and start again.

Use a paperclip, pen or pointed object to press into the reset pin hole on the back of the router. Keep the button pressed in for at least 7 seconds. When the power light goes red, release the button and wait until the power light turns green again.

You now need to apply your settings again. Follow this guide again from Connecting to the Internet.

Your router's lights

Here we'll explain what the different lights on the router mean:

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This page last updated 4th December 2009