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This page provides information about a broadband product that's no longer for sale.
If you're a Plusnet Pro customer you can continue to beneifit from its features, or upgrade to one of our current products for free.
- What is Plusnet Pro?
- How much does Plusnet Pro cost?
- What's the usage allowance?
- When is usage counted?
- What if I go over my monthly usage allowance?
- What's the referral value for Plusnet Pro?
- What are the download speeds?
- What are the upload speeds?
- How is traffic prioritised?
- How many inclusive Broadband Phone minutes does it come with?
1. What is Plusnet Pro?
It's our broadband account dedicated to online gaming, (but also great for downloads and music). Gaming and VoIP traffic is prioritised at all times, plus it gives low latency and pings for a fast gaming experience.
It was sold between 17th February 2009 and 18th April 2011 and it offers ADSL2+ speeds where available.
[Top]2. How much is Plusnet Pro?
Pro had an introductory price of £16.49 for the first three months.
After this, the price became £22.99 in low cost areas, or stayed at £16.49 in other areas.
| Product | Exchange Category | Cost for first 3 months | Cost after 3 months |
|---|---|---|---|
| Plusnet Pro | Market 1&2 | £16.49 | £22.99 |
| Market 3 | £16.49 | £16.49 |
3. What's the usage allowance?
Plusnet Pro comes with an 20GB usage allowance. However you can customise your product by setting a maximum amount to spend on usage each month. See Question 5.
[Top]4. When is usage counted?
Usage is counted from 8am to Midnight.
[Top]5. What if I go over my monthly usage allowance?
An extra 5GB will be added to your allowance for the month. This costs £5 which will be added to your next bill.
To control how much you spend per month, use the Manage My Usage tool (found in My Account > Connection Settings).
You can use this to set a maximum monthly amount to spend on usage (ontop of your monthly subscription price).
- Go to the Manage My Usage tool and enter the maximum amount you're willing to pay each month on usage (ontop of your subscription price).
- E.g. let's say that you pay £15.99 for your broadband subscription each month. You've got the option of:
- Not spending any more than £15.99 each month. So you'd enter a limit of £0
- Setting a limit on what you're willing to spend on extra usage each month. Do this by entering an amount in multiples of £5 - e.g. £5, £10, £15, £20 etc. (Or if you're on an older product you should enter this in multiples of £2 - e.g. £2, £4, £6, £8 etc.). This will add extra usage at a cost of £5 per 5GB
- If you decide that you need to change your maximum extra monthly spend from month to month, it's not a problem. If this happens you'd simply need to increase or decrease the amount you're willing to spend.
If your usage exceeds your spending limit, your speed will be rate limited to 256Kb/s and all p2p, usenet and FTP traffic will be blocked. It will remain like this unless you remove or raise your spending limit, or until your next billing day.
[Top]6. What's the referral value for Plusnet Pro?
You can see the referral value for this product by looking at our My Referrals Archive page.
[Top]7. What are the download speeds?
These are the speeds we aim for on Plusnet Pro.
- If you're not sure what the categories mean, see the key underneath the table
- These speeds are not guaranteed, and you may see lower if the network is busy. Similarly if the network is quiet these limits will be relaxed and speeds will be higher
- Before you report a problem, make sure you read our tips on How to get the best broadband speed
| 12am-6pm | 6pm-7pm | 7pm-10pm | 10pm-12am | |
|---|---|---|---|---|
| Browsing | Line speed | Line speed | Line speed | Line speed |
| Line speed | Line speed | Line speed | Line speed | |
| VoIP | Line speed | Line speed | Line speed | Line speed |
| Peer to peer/Usenet | Line speed | Line speed | Line speed | Line speed |
| Plusnet FTP | Line speed | Line speed | Line speed | Line speed |
| External FTP | Line speed | Line speed | Line speed | Line speed |
| VPN | Line speed | Line speed | Line speed | Line speed |
| Gaming | Line speed | Line speed | Line speed | Line speed |
| YouTube | Line speed | Line speed | Line speed | Line speed |
| Download sites | Line speed | Line speed | Line speed | Line speed |
| Download servers | Line speed | Line speed | Line speed | Line speed |
| Streaming | Line speed | Line speed | Line speed | Line speed |
| Other | Line speed | Line speed | Line speed | Line speed |
Key
- Browsing - Viewing webpages with a web browser
- Email - Sending and receiving email with an email program such as Outlook or Mac Mail
- VoIP - Making phone calls over your broadband connection
- Peer to peer/Usenet - Downloading with from file sharing applications or binary newsgroups (does not include text only services)
- Plusnet FTP - Using FTP to move files to or from servers operated by us
- External FTP - Using FTP to move files to or from servers not operated by us
- VPN - A secure way to connect to a network at another location, often used by home workers to access work systems. Includes VNC and Windows Remote Desktop. Network protocols such as SSH and Telnet also fall under the VPN category
- Gaming - Online gaming
- YouTube - Online video
- Download sites & servers - Large file transfers to or from the following sites and sources
- Streaming - Playing continuous multimedia TV, movie or music files
- Other - Activities that do not fit into the above categories
- Activities not listed are not restricted but are subject to Traffic Prioritisation
- The speeds shown here don't represent your overall line speed
- Demos, games and system updates from services such as PlayStation Network and Xbox LIVE fall under the Download Servers category rather than Gaming
- Applications not using their standard ports may be classed incorrectly
-
Line Speed depends on the type of broadband you have
- Fixed speed: up to 2Mb/s
- Max DSL/Max Premium: up to 6Mb/s
- ADSL2+: up to 16Mb/s
- Fibre: up to 38Mb/s
Download sites and servers
Connections to the sites and servers listed below may see reduced speeds when our network is busy. The list not exhaustive, and access to other websites that have content hosted by one of the large Content Distribution Networks may also be slowed when the network is busy.
Websites
- Adult bouncer
- Bangbros Online
- Kingdom.com
- Rapidshare
- ImageShack
- Megaupload
- TerraSpace
- badonga.com
- guba.com
- metainterfaces.com
- narrowstep.com
- sendspace.com
- wildrose.net
Servers
- German Mirror site
- Ireland Mirror site
- Kent Mirror site
Content Distribution Networks (CDN)
- Akamai
- Limelight Networks
- Level 3
Many downloads from Apple, Microsoft, PlayStation Network, Xbox LIVE and multimedia content from sites such as the BBC, eBay and Facebook are hosted on one of the above Content Distribution Networks. Depending on your account type, downloads from these sources may be slowed during busy times.
Downloads using download accelerators are also managed.
8. How is traffic prioritised?
| Activity | Traffic Priority |
|---|---|
| Browsing & Email | Gold |
| VoIP | Titanium |
| Gaming | Titanium |
| Streaming | Gold |
| VPN | Titanium |
| Plusnet FTP | Gold |
| External FTP | Gold |
| Download sites | Gold |
| Download servers | Gold |
| P2P & Binary USENET | Gold |
| Other | Titanium |
*Gold Plated traffic (and some Gold Traffic) may be rate limited to prevent impact on interactive/Gold traffic at busy times. See Download Sites & servers to find out more about this.
To find out about how and why we manage traffic, see our Traffic Management Guide.
[Top]9. How many inclusive Broadband Phone minutes does it come with?
You get 240 included Broadband Phone minutes each month.
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