Business Broadband Products FAQ

1. What broadband packages are available?

3 broadband options are available, suitable for different types of business users:

• Business Broadband Option 1 - cost-effective broadband for the small office/home office, suitable for regular working from home. Option 1 is available with Up to 8Mb download speeds as standard (where available). It also comes with a 10Gb monthly usage allowance (free 12am-8am) and 240 VoIP minutes to 01/02/03 numbers.
• Business Broadband Option 2 - a business-class broadband solution for small businesses with up to 10 staff needing to connect to the Internet. Option 2 is available with Up to 8Mb download speeds as standard (where available). It also comes with a 50Gb monthly usage allowance (free 12am-8am) and 360 VoIP minutes to 01/02/03 numbers.
• Business Broadband Option 3 - a premier business service that offers reliability around the clock with one great-value monthly payment. Option 3 is available with Up to 8Mb download speeds as standard (where available). Includes IPStream Max for fast upload speeds and also comes with 480 VoIP minutes to 01/02/03 numbers.

2. How much do the options cost?

This will depend on which Market Area your business is based in (i.e. which local telephone exchange will supply your broadband). There are 3 different categories for telephone exchange areas. You can read about these in our Guide to Low Cost Areas.

3. What hardware do I get?

When you signup you can take a 1-Port wired router or 4-Port wireless router.

If you've got your own hardware you can choose the 'No hardware' option during signup, meaning you don't pay for a router that you don't need.

4. Do I get Enhanced Care?

The Enhanced Care level of service is available on all the Business Broadband options, giving priority support on broadband faults. You can add Enhanced Care to your service when you signup for Business Broadband, or later on through the Member Centre.

5. What is the minimum contract length?

The minimum contract length is 12 months. Contracts are also available for 24 months.

6. What included usage comes with each option?

Each of the Business Broadband options has a different amount of included usage:

7. Can I buy additional usage?

Yes. Extra data transfer is available in 'blocks' of 1GB on a pay as you go basis.

Pay as you go - £1.00 (ex VAT) per 1GB.

8. What webspace allowance do I get?

Each of the Business Broadband options has a different amount of webspace allowance:

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9. How many domains are included?

Some Business Broadband options have included .co.uk domains and a number of domains hosted for free. The number you get varies depending on which Business Broadband option you choose.

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10. Do I get any included VoIP minutes?

Yes. All options come with included monthly VoIP (Broadband Phone) minutes to 01, 02 and 03 numbers. The amount of varies depending on which Business Broadband option you choose. You can use the minutes at anytime each month.

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11. Will I be charged to move from another provider?

No, you can migrate to us from another broadband provider free of charge. To start your move from another provider go to our Switch page or call our Business Support Team on 0845 002 0170.

12. Will I be charged if I want to move premises?

You will be charged £52.17 (ex VAT) if you want to move your broadband service to a new address.

13. Can I get multiple IP addresses?

Yes. Accounts come with a Static IP as standard, however you can ask for a block of IP addresses by raising a Ticket using the Help Assistant.

14. Will I be charged for overnight usage?

No. Any broadband usage between Midnight and 8am is free. This means it's a perfect time to schedule large downloads and software updates without adding to your monthly payments.

15. What security features are included?

Spam filtering, email virus protection and our Broadband Firewall come as standard, to help guard your system and vital data.

16. What traffic management is applied to the business accounts?

Business Broadband Option 1-3 customers get a prioritised service at all times. Find out more about Traffic Management for Business Broadband Options.

17. Do accounts come with Webmail?

All options come with Webmail as standard. They also include unlimited email addresses and mailboxes.

18. Can I order more than one broadband line?

Yes. If you're interested in ordering multiple lines please get in touch with our business team on 0845 002 0170. Read about our Partner Programme.

19. Do you provide SDSL?

Yes. Please have a look at our SDSL page for details.

20. Can I upgrade to IPStream Max Premium?

Business Broadband Option 3 is provisioned on IPStream Max Premium automatically, however you can upgrade Options 1 and 2 to IPStream Max Premium too. You can upgrade during signup or later through the Member Centre at a cost of £7.00 (ex VAT) per month.

21. What are the referral values for the Business Broadband products?

You can see the referral values for Business Broadband Options 1, 2 and 3 by looking at our My Referrals Discount Information page.

22. If I go over my product's included usage allowance or the allowance I've set what will happen?

• If you've not set a Data Transfer Watch limit: You'll get the option to add addtional usage whenever you need it.
• If you've set a Data Transfer Watch limit and reach it: You'll be given the option to increase your limit at the Data Transfer Watch page.
• If you've set a Data Transfer Watch limit and go over this: You'll be disconnected and redirected to the Data Transfer Watch page.

Note: This doesn't apply to Business Broadband Option 3, as this has an unlimited usage allowance.

23. Is Fax-2-Email available?

Yes, Fax-2-Email is available on all of the Business Broadband options.

24. Can I upgrade to or downgrade from a Business Broadband option?

Yes. You can upgrade to or downgrade from a Business Broadband option. Your change of product will happen at the end of the current month.

25. Do accounts come with CCGI and MySQL?

No. Business Options 1, 2, 3 don't come with the following advanced hosting features as standard:

• CCGI
• MySQL
• NetAnnounce
• My Circular
• Shell access

Existing customers already using one of the above services: If you want to switch to Business Options 1, 2 or 3 you can carry them over to your new account.

New customers wanting advanced hosting services: You should check the range of services offered by Pay As You Host.

This page last updated 16th October 2009