Using your Plusnet Account
Your Usernames for Broadband, My Account and Email
Find out what your Broadband and Account Usernames are and when you'll need to use them.
Server addresses and settings
A handy reference guide to all the server and connection details you may need..
Account Administration FAQ
All you need to know about how to administer your account.
Home and Office Move Guide
Moving property? Find out how to take your broadband and telephone services with you.
Want to Cancel?
If you're considering cancelling your account, find out how here.
Billing Information
Billing Guide
Information on accounts and billing related issues, such as billing inquiries or updating payment details.
Information about unsuccessful payments
Find out what to do if your payment cannot be taken and how to avoid missing payments in the future.
Cessation Charges
Information about broadband products that are no longer sold.
Contracts Policy
Information about how contracts work
Orders
Hardware Delivery
Information about the delivery of your broadband hardware.
Broadband Order Problems
Find out about order delays and their causes.
Want to get in touch?
How to Contact Us
Find out how best to contact our Support Team.
