Server Settings Guide - Help & Support

Our website now provides help and support to customers of Plusnet, Force9 and Free-Online. Please select your provider using the drop-down menu and you will be provided with the technical support details that are appropriate to you.

Email Settings - [more]
Incoming (POP3) Server	mail.plus.net
Outgoing (SMTP) Server	relay.plus.net
IMAP Server	imap.plus.net
SMTP mail retrieval command	finger postmaster@autoturn.plus.net
Email address format	forename@username.plus.com

Connection Settings (Broadband) - [more]
Broadband username	username@plusdsl.net
Broadband connection	See Broadband Connection
DNS - primary (Change settings)	212.159.13.49
DNS - secondary	212.159.13.50
DNS - tertiary	212.159.6.10
Game Servers	See Game Servers
Hardware Settings	See Broadband Connection Settings

Broadband Phone Settings - [more]
SIP Number	Visit Broadband Phone Control
SIP Address	sip.plus.net
Port	5060
Sip Domain	username.plus.net

Connection Settings (Dial-up) - [more]
Dial-up username	(your account username)
Dial-up numbers	See Dial-up Connection Numbers
DNS - primary (Change settings)	212.159.13.49
DNS - secondary	212.159.13.50
DNS - tertiary	212.159.6.10

Web Service Addresses - [more]
Website (viewing files)	www.username.plus.com
FrontPage (viewing files)	fp.username.plus.com
CGI (viewing files)	ccgi.username.plus.com
Usenet Server (viewing files)	news.plus.net

Web Server Addresses - [more]
FTP (uploading files)	ftp.plus.net
FrontPage (uploading files)	fp.username.plus.com
CGI (uploading scripts)	cshell.plus.net

Broadband Phone Settings - [more]
SIP Number	Visit Broadband Phone Control
SIP Address	sip.plus.net
Port	5060
Sip Domain	username.plus.net

More Support

If you can't find the information you're looking for here then you can get help from support using the Help Assistant.

Service Status Telephone Numbers
The Service Status page keeps you up to date on the latest news about the PlusNet servers.

You call get our current services status via telephone:
Service Status: 0114 296 5178
or 0845 002 0173

This page last updated 28th December 2007

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Please note: We cannot reply to individual feedback through Rate My Page. If you need more help with a problem please use the Help Assistant. Other customers will be happy to help you with most issues at the Community Site Forum.

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