Dial-up Connection Guide

Manual dial-up connection

1. PlusNet manual connection numbers
2. Manual dial-up connection guides
3. Your username
4. Using 0845 dial-up numbers
5. Using 0808 dial-up numbers
6. CLI and CLIP settings for all users (including ISDN and ex-directory)


Automated dial-up connection

1. Setting up your connection automatically

Connecting from abroad

1. Residential roaming
2. Business roaming

Mobile Internet access

1. Connecting a portable device through a mobile phone

 

This guide will help you set up your PlusNet dial-up Internet access with the right access number and username. If you have problems connecting with your modem check our Dial-up Connection Troubleshooting and 56K Modem problems support pages.

If you're a broadband customer you can find dedicated connection information in the Hardware Setup Guides and Setup Guides help sections.

 

Manual dial-up connection

1. PlusNet manual connection numbers

Residential PlusNet Connect account connection numbers Connect Start 0808 9933403 Connect Lite User 0808 9933012 Connect Standard 0808 9933269 Connect Heavy User 0808 9933270 Connect Always On 0808 9933011 PlusNet Anytime account connection numbers Anytime Lite 0808 9933403 Anytime Standard 0808 9933269 Anytime Premier 0808 9933270 Anytime Premier+ 0808 9933270 PlusNet Pay As You Go account connection numbers Standard 0845 1422000 Premier 0845 1422000 Mobile access number 0845 1400106

Business PlusNet Anytime Business account connection numbers Business Anytime Lite 0808 9933255 Business Anytime Standard 0808 9933272 Business Anytime Premier 0808 9933011 Business Anytime Premier+ 0808 9933011 PlusNet Business Pay As You Go account connection numbers Business Standard 0845 1400106 Business Premier 0845 1400106

Please note: non-BT lines are not able to connect using the 0808 numbers.
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2. Manual dial-up connection guides
Use our step-by-step guides to manually setup a dial-up connection. Simply pick the operating system that you use.

Windows 95 Windows 98 Windows NT4   Windows 2000 Windows XP Macintosh   IMac Linux Basic Settings for other Operating Systems

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3. Your username
To make sure which username you should use visit Connection Details. You can find this in the left-hand menu of the Member Centre, under Connection. You can connect your modem/router to PlusNet using this information.
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4. Using 0845 dial-up numbers
All dial-up numbers starting with '0845' are chargeable at lo-call rates by your telephone service provider. Connect and Anytime customers will also be charged for using this service.
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5. Using 0808 dial-up numbers
All dial-up numbers starting with '0808' are free to call. If you're a broadband customer you'll automatically be given an 0808 dial-up number if you ever raise a fault using the Broadband Fault Checker. This lets you to still get online whilst your broadband service is being checked for problems. Once your fault has been fixed the 0808 number will be removed and you can use your broadband as normal. (Please note: non-BT lines can't connect using 0808 numbers).
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6. CLI and CLIP settings for all users (including ISDN and ex-directory)
Anytime and Connect account customers can connect from up to 5 designated BT telephone numbers.

Simply add any additional Caller Line Identification numbers (telephone numbers) to My CLI Numbers. You can find this in the Connection Settings section from the left-hand menu in the Member Centre.

Ex-directory and 'number withheld' service-enabled users need to add '1470' in front of the telephone number.

ISDN users with an Anytime or Connect account require CLIP (Called Line Identification Protocol) to be enabled on their line before they can connect to PlusNet. This will tell BT where to route the call to. CLIP can be enabled by calling BT on 150 (152 for users with a BT business line).
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Automated dial-up connection

1. Setting up your connection automatically
To setup a dial-up connection automatically use our automated connection tool.
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Connecting from abroad

If you want to connect whenever you're abroad on holiday or business, you should use one of the two PlusNet lo-call rate 'roaming' numbers shown below. These numbers will work in most of Europe and the USA.

Remember: You should drop the '0' and add the international dialing code +(44) to the beginning of the number before connect.

Residential roaming number: 0845 1422000

Business roaming number: 0845 1400106

You can also use these roaming numbers if you're not abroad - e.g.

• If you're away from your regular Internet connection point (i.e your home or office).
• If you're experiencing temporary connection problems .

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Mobile Internet access

1. Connecting a portable device through a mobile phone
If you've got a data-enabled mobile phone and suitable hardware (e.g. a laptop), you can get online anywhere your mobile finds a signal.

Mobile access number: 0845 1400106

This number is available to all PlusNet customers. Calls to this number are charged at BT's lo-call rate and will vary according to your mobile network provider's tariff. Mobile calls are not included in the unmetered provision of Anytime, Connect or broadband accounts.

Please note: Because mobile phone data transfer speeds are slower than access using a computer this service is only suitable for accessing small emails and browsing. You should check your mobile phone and other hardware manuals for model-specific details.
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