Email

1. Install Windows Live Mail

1. Open your web browser, go to http://download.live.com and click the Download button on the right side of the page.

   

2. Click Run on the download window that pops up and wait for the file to download.

   

3. When the download finishes and runs, you'll be given a choice of programs to install. In this example we'll only install Windows Live Mail, but you can choose to install as little or as much as you wish. Click the Install button when you're ready to continue.

   

4. When the install finishes you'll be asked to set Bing as your search provider and MSN as the home page in your web browser. Untick anything that you don't want to do and click Continue.

   

5. Finally you'll be asked if you want to create a Windows Live ID. You don't need this to set up your PlusNet email address so click Close.

   

6. Windows Live Mail is now installed, you can run it via the Start Menu.

   

2. Set up a new email account

1. If this is the first time you've run Windows Live Mail, the Add an Email Account window should be the first thing you see, so go to step b.

   If you've used Windows Live Mail before, click Add email account.

   

2. Fill out the form with the following details

   • Email Address: Enter the email address you're setting up, this could be a PlusNet address (yourname@username.plus.com) or a hosted domain address (something@yourdomain.co.uk).
   • Password: Enter the password for the email address you're setting up. Use your account password if it's your first Plusnet email address, or the mailbox password if you're setting up an additional email address.
   • Display Name: Enter your full name (or the name you'd like people to see when you send them email from this account)

   When you've done this, tick Manually configure server settings for email account and click Next.

   

3. Choose POP3 from the dropdown box at the top and enter the following details (make sure you've changed the drop down at the top of this page if you're a Force9 or Free-Online customer).

• Incoming mail server: mail.plus.net
• Outgoing mail server: relay.plus.net
• Login ID: This depends on the address you're setting up:

• To set up your first Plusnet email address (What's my first Plusnet email address?), use the username and password you log into this website with.
• If you're setting up an Additional mailbox (What's an Additional Mailbox?), you'll need to use the mailbox username (in the format username+mailboxname) and password. Check the email we sent after the mailbox was created if you're not sure what these are.

Click Next when you're done.

• That's all you need to do, click Finish.

  Your mail account is now ready to use.

3. Check or edit an existing email account

If you need to check or change your email settings on Windows Live Mail, follow these steps:

1. Right click on the Email account you want to check and select Properties.

   

2. Use the tabs at the top of the properties window to check over the settings for this account.

   

   If you want to save changes made on any tab, click Apply. Click OK when you're finished.

   • General

     On this tab you'll see the name of the account holder and email address.

     Make sure these are entered correctly. You can leave the reply address blank, unless you want people to reply to a different email address

   • Servers

     Here you'll see the Incoming & Outgoing mailserver addresses and the username & password being used to log in.

     Make sure Log on using Secure Password Authentication is not ticked.

   • Connection

     This tab should only be used if you're connecting with a dial-up account.

     If you do, make sure the checkbox is ticked and that your connection has been selected from the dropdown menu.

     If you're using broadband, make sure the checkbox is unticked, which will grey out the rest of the page.

   • Security

     Ignore this tab unless you wish to encrypt or sign your email.

   • Advanced

     Unless you want to keep a copy of your email messages on our server, you shouldn't need to alter the settings on this tab. Make sure that the Sender Port Numbers, Server Timeouts and Sending sections match the screenshot below.

     

This page last updated 15th April 2010