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Help Assistant
Got a question?

If the answer is on our website the Help Assistant will show you where to find it, or you can raise a ticket to our support team.

Come back here to check our answer when we've responded, we'll send email and texts to let you know.
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Having problems?

When there's a service-affecting problem we'll keep you updated here. We'll also post here when we're planning system maintenance.
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Software

Microsoft Windows Vista Support Guides

Windows Vista Articles

Vista Basics
A guide to some of the changes that have come with Windows Vista.

Hardware Setup
How to set up your PlusNet broadband with Windows Vista.

Email Setup
Windows Mail - the new default email application.

Vista Firewall
Stay secure with the built-in Firewall.

Change DNS Settings
How to check or change your network DNS settings.

Broadband Fixes
Tips on how to overcome problems with your broadband.

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We sell broadband and phone to homes and businesses in the UK. We won "Best Value Home Broadband" in the Top 10 Broadband Awards 2009.

† The uSwitch Customer Satisfaction Survey 2009 reported that 79% of Plusnet users would recommend us to a friend.

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