Service Status - Check on the current status of our network

22/05/2012 @ 10:10

This is an update to Friday's post regarding customers who are having difficulty sending email to certain addresses using our outbound mail servers. This includes (but is not limited to) some academic, government and NHS email addresses.

We are continuing to press the owners of the blacklist, but unfortunately at present some mail servers still remain on the blacklist so users may still see issues when sending email through to affected addresses. As such you may wish to continue using an alternative relay server for the moment.

We'll update this post as soon as we have any further information, and apologise for the continuing inconvenience.

Kind regards,

Joanne Pilson
Customer Support

22/05/2012 @ 09:08

Our suppliers have made us aware of an outage at London Faraday which affected a number of connections. This has now been resolved and the majority of affected users are now back online.

If you are having trouble reconnecting then please log into your router interface and click connect.

Kind regards,

Joanne Pilson
Customer Support

21/05/2012 @ 15:54

When's this work happening?
Early hours of 22nd, 23rd, 24th and 25th May.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notification from our suppliers about maintenance work that is scheduled to take place in the following areas this week. These outages start at around midnight and go through to 6am each day.

22nd May - Edinburgh
23rd May - Nottingham, Wolverhampton and Cardiff
24th May - London Colindale, Bristol, Derby, London Faraday, Leeds and Milton Keynes
25th May - London Southbank

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Chris Parr
Customer Support

21/05/2012 @ 15:05

When's this work happening?
Early hours of 22nd, 23rd, 24th and 25th May.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notification from our suppliers about maintenance work that is scheduled to take place in the following areas this week.

22nd May - Edinburgh
23rd May - Nottingham, Wolverhampton and Cardiff
24th May - London Colindale, Bristol, Derby, London Faraday, Leeds and Milton Keynes
25th May - London Southbank

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Chris Parr
Customer Support

21/05/2012 @ 11:48

When is this work happening?
Early tomorrow morning, 22nd May

What does it affect?
Access to our website and some of our internal systems.

How long will it take?
About three and a half hours.

What does the work involve?
We're making some code changes to facilitate some recent system improvements.

Am I likely to notice the work?
Yes, our website will be unavailable between approximately 2.30am and 5.30am and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,

Adam Walker
Customer Support