We've made switching to Plusnet really easy

  • Award winning broadband from as little as £6.49 per month*
  • Free easy setup wireless router
I have a MAC key I don't have a MAC key What is a MAC key?

You're just 3 small steps away from great value broadband

  1. Choose one of our great value broadband products from below

  2. Enter your MAC key when prompted

  3. Sit back and relax, we'll have you connected in about 10 days

You're just 3 small steps away from great value broadband

  1. Call your current provider and ask for your MAC key

    Here's a list of Internet Service Provider phone numbers

  2. Your MAC key can take up to 5 days to arrive, but when it does

    Make a note of your MAC key and come back to us (we'll still be here).
    Signing up for Plusnet broadband with a MAC key isn't essential but it ensures that we can activate your new broadband with no loss of service.

  3. If you can't wait for your MAC key - Don't panic

    You can still sign up for Plusnet broadband and reserve your preferred username.
    We'll create your account and ask for your MAC key later.

Frequently Asked Questions

  1. What is a MAC key and why do I need one?

    MAC keys are unique codes which allow you to switch broadband provider without any loss of service. If you receive your broadband service through a phone line then you'll need a MAC key to switch to Plusnet.

  2. How do I get a MAC key and how long does it take?

    Simply by calling your existing broadband provider and asking for one.
    Here's a list of Internet Service Provider phone numbers

    By law your existing provider must give you a MAC key within five working days.

  3. Can I switch to Plusnet without a MAC key?

    You can still sign up for Plusnet broadband and reserve your preferred username. We'll create your account and ask for your MAC key later.

We've made switching to Plusnet really easy

  • Includes award winning broadband and wireless router
  • Line rental included worth £11.25
  • Includes evening and weekend calls to UK and international landlines2
I have an existing phone line I dont have a phone line

  1. Choose a Broadband package

    Pick one of our great value broadband packages from below and follow the simple sign up process. More information on switching broadband

  2. Add a calling plan

    During the sign up process you'll be asked if you'd like to add a home phone calling plan. Simply choose the plan you would like and continue.

  1. Choose a Broadband package

    Pick one of our great value broadband packages below and follow the simple sign up process. On the broadband availability check page, just select "My property doesn't have a phone number".

  2. Add a calling plan

    During the sign up process you'll be asked if you'd like to add a home phone calling plan. Simply choose the plan you would like and continue.

 

Plusnet Value Broadband

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Plusnet Extra Broadband

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Switching FAQs

Benefits of Switching

Save money on your broadband

Find out how much you could save by visiting our broadband comparison page

Earn Money for Referrals

Tell your friends about Plusnet and you can earn monthly discounts on your broadband.
Find out more

Stuff you need to know

^Special Offer: Sign up and get 3 months free broadband. See offer terms and conditions for more details.

You'll need a Plusnet or BT landline to get our broadband. Our landline service (called Home Phone) costs £11.25 a month including evening and weekend calls. More about Plusnet Home Phone

There's a £25 broadband activation charge but we'll waive it if you choose a 12 month contract and add Home Phone to your order.

We'll also give you a free wireless router if you choose a 12 month contract. If you don't want to be in a contract you can pay for your router up front meaning you can leave at anytime.

* Plusnet Value: If you live in a low cost area it costs £6.49 a month. If you live outside one of these areas it costs £6.49 a month for the first three months, then £12.99 a month.

** Plusnet Extra: If you live in a low cost area it costs £11.49 a month. If you live outside one of these areas it costs £11.49 a month for the first three months, then £17.99 a month.

1 - Broadband speed is described as up to 8Mb or 20Mb because your actual download speeds will vary depending on where you live. We'll give you a speed estimate when you sign up.

2 - "Evening & weekend calls" applies to numbers beginning with 01, 02, 03, 0845 and 0870. Hang up and re-dial after 60 minutes and you won't be charged for these included calls (for international numbers re-dial after 30 minutes). Calls to indirect access numbers and dial up internet access are excluded. See the Home Phone page for more details about call charges.

See our full terms and conditions